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Know Your Customer (KYC) Policy

Verification Policy

Highballers does not require customers to submit KYC documentation solely because they make deposits, regardless of the deposit amount. Customers can deposit and use the platform without undergoing routine verification checks.

However, Highballers reserves the right to request KYC documentation at any time where there is a legal, regulatory, security, fraud prevention, responsible gambling, payment processing, or other compliance-related concern. This may include suspicious transaction activity, AML reviews, source of funds checks, account security concerns, withdrawal reviews, or where verification is otherwise required by law or our internal compliance procedures.

Where verification is required, Highballers aims to review and process documents as quickly and efficiently as possible in order to avoid unnecessary delays or disruption to the customer experience.

Know Your Customer (KYC) Policy

Highballers is committed to complying with all applicable Anti-Money Laundering (“AML”), Counter-Terrorist Financing (“CTF”), and Know Your Customer (“KYC”) regulations and principles. These measures are designed to prevent financial crime, fraud, money laundering, terrorist financing, and other unlawful activity through customer identification, verification, and ongoing monitoring.

Highballers reserves the right, at any time, to request any documentation or information necessary to verify the identity, age, source of funds, and location of any user. We may restrict access to services, deposits, withdrawals, or account functionality until satisfactory verification has been completed, or where otherwise required under applicable laws, regulations, licensing conditions, or internal risk procedures.

Risk-Based Approach

Highballers applies a risk-based approach to customer due diligence and transaction monitoring. Depending on the customer profile, transaction activity, and overall risk assessment, one or more of the following due diligence measures may be applied:

  • Simplified Due Diligence (SDD) – Applied in limited cases involving low-risk customers or low-risk transactions.
  • Customer Due Diligence (CDD) – Standard verification procedures applied to most customers.
  • Enhanced Due Diligence (EDD) – Applied to higher-risk customers, unusual activity, large transactions, politically exposed persons (PEPs), or where additional verification is required.

Verification Policy

Highballers does not generally require KYC documentation for standard deposit activity, regardless of deposit amount. However, we reserve the right to request verification documents at any time where required for legal, regulatory, security, fraud prevention, responsible gambling, payment processing, or other compliance-related reasons.

This may include situations involving:

  • Suspicious or unusual transaction patterns
  • Potential fraud or chargeback concerns
  • AML or sanctions screening requirements
  • Source of funds verification
  • Multiple account detection
  • Withdrawal reviews
  • Regulatory obligations
  • Responsible gambling checks

Where verification is required, Highballers aims to complete the review process as quickly and efficiently as possible, with minimal disruption or delay to the customer experience.

KYC Documentation Requirements

Where verification is requested, users may be required to provide one or more of the following:

  • A valid government-issued photo identification document (front and back where applicable)
  • A selfie or facial verification check matching the identification document
  • Proof of address, such as a utility bill or bank statement
  • Source of funds or source of wealth documentation where necessary
  • Any additional documents reasonably requested by our compliance team

Guidelines for Verification

1. Proof of Identity

The identification document provided must:

  • Be government-issued and valid
  • Clearly display the customer’s full name and date of birth
  • Include a visible photograph and signature where applicable
  • Match the details registered on the Highballers account
  • Not be expired or due to expire within the next 3 months
  • Confirm the account holder is at least 18 years of age (or the legal gambling age in their jurisdiction)

2. Proof of Address

Accepted documents may include:

  • Utility bill
  • Bank statement
  • Government correspondence
  • Official residence certificate

The document must:

  • Display the customer’s full name and residential address
  • Match the details provided on the account and identification document
  • Be dated within the last 3 months
  • Be clearly visible and fully legible

3. Selfie or Facial Verification

Where requested:

  • The customer must complete a selfie or facial verification process
  • The individual must match the identification document submitted
  • The identification document shown must match the previously uploaded document
  • Additional liveness or biometric checks may be required

Restricted Jurisdictions

Highballers does not accept customers from jurisdictions prohibited under applicable laws, sanctions regulations, licensing conditions, or internal compliance policies. This includes, but is not limited to:

  • FATF blacklisted jurisdictions
  • Sanctioned countries
  • Any jurisdiction restricted by our licensing authority or compliance framework

Highballers reserves the right to amend the list of restricted jurisdictions at any time without prior notice.

Ongoing Monitoring

Highballers continuously monitors customer activity, transactions, gameplay behavior, and account usage to identify unusual, suspicious, or potentially unlawful activity. Additional verification may be requested at any stage of the customer relationship.

Verification Outcomes

If the verification process is unsuccessful or additional clarification is required:

  • The reason may be documented internally
  • The customer may be contacted for additional information or documents
  • Certain account functions may remain restricted until verification is completed

Once all required documentation has been reviewed and approved, the account will be verified and any applicable restrictions may be removed.

Data Protection

All documents and personal information collected as part of the KYC process are handled securely and in accordance with applicable data protection and privacy laws. Information is used solely for compliance, security, fraud prevention, and regulatory purposes.